Jugaar LLC

Acceptable Use Policy

Effective August 2, 2026

This policy applies to AVA Operator accounts, Installations and management services. Operators may use AVA Operator to provide managed AI-voice services to their Customers, subject to the commercial licence and this policy.

Do not use AVA Operator to

• violate law, regulation, court order or another person's rights;
• place unlawful robocalls, spam calls, fraudulent calls or calls that ignore applicable consent, do-not-call, caller-ID or recording requirements;
• deceive callers about material facts, impersonate a person or organisation without authority, or conceal that an automated system is being used where disclosure is required;
• harass, threaten, exploit or discriminate against people, or facilitate fraud, phishing, malware or credential theft;
• collect sensitive information without a lawful purpose and appropriate safeguards;
• interfere with, probe or bypass the security, licensing, capacity controls or access controls of AVA Operator, the Hub, another operator or a third party;
• use the service as an emergency-calling system, life-safety control, or sole basis for medical, legal, financial, employment or other high-impact decisions.

Your operational duties

Use provider and carrier accounts you are authorised to use. Secure credentials, restrict Console access, maintain backups, review Agent instructions and tools before activation, monitor live Installations appropriately and provide callers with required notices and opt-outs. Investigate complaints and disable abusive Agents promptly.

Enforcement

We may investigate credible reports and may restrict Hub access, updates, subscription changes or other management services when reasonably necessary to address abuse, security risk or legal requirements. Where practical, we will give notice and an opportunity to cure. Enforcement does not guarantee that an operator's PBX, carrier or third-party provider will continue handling calls.

Reporting concerns

Report suspected abuse or a security concern to [email protected]. Include the affected account or Installation and enough detail to investigate, but do not email passwords, API keys or unnecessary call content.

Contact

Jugaar LLC · [email protected]