Jugaar LLC

Refund and Cancellation Policy

Effective August 2, 2026

Plain-language summary: AVA Operator is monthly. Cancel before renewal to stop future charges. You may request a full refund of your first successful subscription payment within 14 days.

First-payment refund

You may request a full refund of your first successful AVA Operator subscription payment within 14 calendar days after that payment. This applies once per organisation or substantially related account and does not cover third-party AI provider, telephony, cloud, hardware, tax or currency-conversion charges.

What a refund changes

When we approve a first-payment refund, we cancel the Stripe subscription before fully refunding its first charge. The full refund makes paid Hub entitlement terminal. It does not interrupt an in-progress call, stop existing Agents or remotely disable a running Installation. Any signed offline licence already issued to the Installation remains valid until its signed expiry; after that, paid capacity and licence-gated creation actions are unavailable unless new paid entitlement is established.

Partial refunds and later-invoice refunds are held for human review and do not automatically change Hub entitlement. A later refund required by law will be handled deliberately rather than silently reducing or restoring capacity.

Renewals

Monthly renewal payments are non-refundable except where required by law. We send or make available the subscription terms before purchase; you are responsible for cancelling before the next renewal if you do not want the subscription to continue.

Cancellation and capacity decreases

You may cancel at any time. Cancellation stops future renewal and normally leaves paid access available through the current billing period. Customer or Agent capacity decreases take effect at the next renewal; increases may be prorated immediately. Cancelling AVA Operator does not cancel separate AI provider, carrier or infrastructure accounts.

How to request a refund or cancel

Email [email protected] from the account's work email. Include the organisation name and invoice or payment date; do not send card details or API keys. We may ask for enough information to verify account authority. The Console does not currently provide a self-service subscription-cancellation control.

Legal rights

This policy does not limit cancellation, refund or consumer rights that cannot be waived under applicable law.

Contact

Jugaar LLC · [email protected]